At Aquavision, we do our best to make sure our products are the very best possible.
In the unfortunate case that you will need to return a product, just fill in the form below and we will get back to you as soon as possible.
Aquavision Products Returns Policy
All returned items are to be supplied with a valid Aquavision Products RMA return reference and documentation stating the reason for return. A valid returns reference can be obtained by calling the sales office on 0161 711 1900
Returned and accepted items that are within their warranty period, and are deemed to have a manufacturing defect, will be reviewed within 2-3 working days of being received. If the returned unit is deemed to have a manufacturing fault, we will repair or replace the returned unit.
Allow up to 5 – 7 days for repair depending on the unit type. If further analysis or testing is required to determine the reported fault, the customer will be advised.
Returned items that are deemed to be faulty due to misuse, or used in an inappropriate application by the customer will be returned or disposed of after consultation with the customer. If a response is not received by Aquavision within 30 days, the goods will be discarded according to our internal processes.
If product replacements are required in advance to Aquavision reviewing the returned units, a new purchase order will be required. If the returned units are then deemed to have a manufacturing fault, Aquavision will credit against the original order.
Any standard products that are listed in the Aquavision price list or on the Website Shop, and are returned for re-stocking, will incur a 30% restocking fee (trade only).
For any Shop bought accessories, please note you have 28 days to return your product in its un-opened and original packaging to receive a full refund.